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SaaS + ITIL + Service Desk = Scalable Success
Vernon Palango - ITSM Consulting & Training Principle at InteQ

With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.


SaaS + ITIL + Service Desk = Scalable Success
Vernon Palango - ITSM Consulting & Training Principle at InteQ

With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.