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Comparing Cloud and On-Site CRM (for Small Business) PDF
Leighton Jenkins - Principal at CRM-Guidebooks

There are various benefits to Cloud CRM deployments versus on-site systems. This 2-page primer gives an overview of the pros and cons. It’s one of a series of Guidebooks designed to provide a 'plain English' business view of various important CRM topics.


Medical Foods Sample Inventory Management PDF
Andrew Lawlor - CEO at Aptaria, Inc.

Nutricia, a unit of global food player Danone, has grown rapidly in recent years by developing and selling specialized nutritional products. Key to the their sales team’s success has been delivery of over 3,000 product samples to doctors and other health care professionals (HCPs) each month. Yet Nutricia lacked a centralized way to track which HCPs received which samples from which salesperson. This meant the company was not capable of properly executing product recalls – putting them at significant federal regulatory risk. Aptaria built a custom Salesforce application in the Cloud for Nutricia that provides full visibility into its product sample inventory. The solution enables sales reps to: o Track and manage samples through a personal inventory captured in Salesforce. o Accept samples into their inventory with a single click upon arrival from the Nutricia warehouse. o Identify samples delivered to doctors and other HCPs without re-keying information. To ensure seamless integration with Nutricia’s existing CRM, Aptaria built the application 100% on Force.com, Salesforce’s platform as a service (PaaS) offering.


Grabbing The CRM Opportunity
Rauline Ochs - SVP & General Manager at IPED at Everything Channel

As we watch the transition to the cloud take place before our eyes, Rauline offers a couple of observations as solution providers determine when and where to invest


Q&A with Greg Gianforte
Greg Gianforte - CEO at RightNow Technologies

The CEO of RightNow Technologies talks about why hosted is better and how his company can compete with SaaS poster child Salesforce.com.


Clara Shih on Social Media Marketing and Salesforce.com
Clara Shih - Author, Entrepreneur, Founder & CEO at Hearsay Labs

Clara Shih on Social Media Marketing and Salesforce.com at Appirio


Is Open-Source CRM Right for Your Company?
Kevin Dobbs - Founder & Managing Partner at Montclair Advisors, LLC

You can save funds and boost functionality but only if you're technologically ready As the economic downturn lingers, businesses are looking for ways to move forward without making huge investments. One idea is to use open-source CRM software to save the cost of a license fee. But just because you save the money on that part of the application doesn't necessarily mean that it's cost-free.


Social CRM Inside and Out - A Conversation with Oracle's Anthony Lye
Anthony Lye - SVP, Oracle CRM On Demand at Oracle Corporation

Social CRM Inside and Out - A Conversation with Oracle's Anthony Lye.


Colin Earl Discusses the EnterpriseWizard BPA and CRM Platform
Colin Earl - CEO at EnterpriseWizard, Inc

A TechExecCast podcast, in which Sean Dailty discusses the EnterpriseWizard BPA and CRM platform with Colin Earl, the CEO of EnterpriseWizard


Social CRM: Interview with Oracle SVP Anthony Lye
Anthony Lye - SVP, Oracle CRM On Demand at Oracle Corporation

Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. Anthony talks about the design goals behind this new product and offers insight into Enterprise 2.0 and CRM.


EnterpriseWizard CRM and Cloud Computing PDF
Colin Earl - CEO at EnterpriseWizard, Inc

A CRM and Technology Platform from EnterpriseWizard and 3Tera. The SaaS delivery model can reduce buyer risk and deployment times, but it comes with its own set of challenges. This paper examines those issues and describes how they are addressed by a cloud computing infrastructure.


Salesforce.com, Partners, and Value-Added SaaS
Josh Greenbaum - Principal at Enterprise Applications Consulting

This vision of value-added SaaS is in stark contrast to SFDC's - and other's - version of SaaS today, which is basically a lower-TCO, faster time-to-value replacement for on-premise functionality. So exciting ten years ago, so much yesterday's value-add in 2008 and beyond.


A SaaSy View to ECM
Joe Graves - CIO at Stratus Technologies, Inc

An overview of Joe Graves' talk at an AIIM New England event. Joe discusses the integration of SpringCM into Salesforce.com.


Voices of CRM: Zach Nelson on CRM and ERP integration
Zach Nelson - President & CEO at NetSuite Inc

In this installment of the Voices of CRM podcast series, Zach Nelson talks about NetSuite's beginnings, the CRM market and the importance of integration between ERP, CRM and e-commerce systems. Nelson also discusses how NetSuite's CRM approach differs from Salesforce.com, RightNow, SAP and Siebel.


Breaking Down the Silos
Joe Graves - CIO at Stratus Technologies, Inc

Get back to the roots of CRM with this refresher course on integration. This Article contains an interview with Joe Graves and the Stratus team about their success with Salesforce.com CRM Services.


On Demand Puts Customers in the Drivers Seat
Greg Gianforte - CEO at RightNow Technologies

RightNow is turning its delivery mechanism into a new way to help its customers become more customer-centric, to the tune of higher consumer ratings and big profits. Gianforte talks about what makes his company different from other industry players.


The Best of Both Words
Marc Benioff - Chairman & CEO at Salesforce.com, Inc

The CEO at Salesforce.com, Marc Benioff, gives a keynote presentation at Oracle Open World.


The CIO of Stratus on Sales Contract Management
Joe Graves - CIO at Stratus Technologies, Inc

The CIO at Stratus, Joe Graves, discusses the problems his organisation faced with Sales Contract Management and how he addressed it by using SpringCM Sales Contract Management with salesforce.com.


Customer Data in the Cloud
Laef Olson - CIO at RightNow Technologies

C-level executives are hungry for fresh sales, inventory and other data that they can use to make more knowledgeable decisions quickly. But once executives are provided with these business intelligence dashboards, these systems often sit dormant or are under-utilized. 1to1 Medias Tom Hoffman spoke with RightNow Technologies CIO Laef Olson about steps that can be taken to increase the adoption of CRM dashboards.


Cloud Futures
Marc Benioff - Chairman & CEO at Salesforce.com, Inc

The CEO of Salesforce.com talks about some of their new innovations at the Google Atmosphere conference.


Oracle Social CRM
Anthony Lye - SVP, Oracle CRM On Demand at Oracle Corporation

Oracle's SVP of CRM Products discusses social CRM and the adoption of social media within the enterprise.


Netsuite Customer Success Story: Nomis Solutions
Todd Spartz - CFO at Nomis Solutions

Netsuite Customer Success Story: Nomis Solutions


Marc Benioff's Fireside Chat with Om Malik at GigaOM Structure
Marc Benioff - Chairman & CEO at Salesforce.com, Inc

Marc Benioff, Chairman and CEO of salesforce.com and Om Malik, founder and Senior Writer for GigaOM, discuss the real-time cloud at GigaOm's Structure 09 conference.


Marc Benioff Introduces the Real-Time Cloud in London
Marc Benioff - Chairman & CEO at Salesforce.com, Inc

Marc Benioff Introduces the Real-Time Cloud in London


Welcome to the Real-Time Cloud with Marc Benioff
Marc Benioff - Chairman & CEO at Salesforce.com, Inc

Marc Benioff introduces Salesforce.com's strategy for enterprise cloud computing at CloudForce NYC.


Oracle's Anthony Lye on Its Social CRM Strategy
Anthony Lye - SVP, Oracle CRM On Demand at Oracle Corporation

Anthony outlines how, by bringing Web 2.0 tools into the enterprise, Oracle's Social CRM strategy will enable businesses to meet the changing expectations of customers and employees. He explains the business drivers behind the development of Social CRM and how it will support the creation of engaged customer communities and foster improved collaboration and sharing.


Contributions Results for Buyers: Cloud Applications - CRM

Showing 1 - 10 of 14 Next > Last >>

Comparing Cloud and On-Site CRM (for Small Business) PDF
Leighton Jenkins - Principal at CRM-Guidebooks

There are various benefits to Cloud CRM deployments versus on-site systems. This 2-page primer gives an overview of the pros and cons. It’s one of a series of Guidebooks designed to provide a 'plain English' business view of various important CRM topics.


Medical Foods Sample Inventory Management PDF
Andrew Lawlor - CEO at Aptaria, Inc.

Nutricia, a unit of global food player Danone, has grown rapidly in recent years by developing and selling specialized nutritional products. Key to the their sales team’s success has been delivery of over 3,000 product samples to doctors and other health care professionals (HCPs) each month. Yet Nutricia lacked a centralized way to track which HCPs received which samples from which salesperson. This meant the company was not capable of properly executing product recalls – putting them at significant federal regulatory risk. Aptaria built a custom Salesforce application in the Cloud for Nutricia that provides full visibility into its product sample inventory. The solution enables sales reps to: o Track and manage samples through a personal inventory captured in Salesforce. o Accept samples into their inventory with a single click upon arrival from the Nutricia warehouse. o Identify samples delivered to doctors and other HCPs without re-keying information. To ensure seamless integration with Nutricia’s existing CRM, Aptaria built the application 100% on Force.com, Salesforce’s platform as a service (PaaS) offering.


EnterpriseWizard CRM and Cloud Computing PDF
Colin Earl - CEO at EnterpriseWizard, Inc

A CRM and Technology Platform from EnterpriseWizard and 3Tera. The SaaS delivery model can reduce buyer risk and deployment times, but it comes with its own set of challenges. This paper examines those issues and describes how they are addressed by a cloud computing infrastructure.


CRM Cloud Computing Leader Salesforce.com Presents Strong 2011 Outlook
By: Susan J. Campbell
Did you know that the concept of cloud computing actually arrived with the Internet? Of course, at that time it didn’t have the cloud name and solutions weren’t really available for users to take advantage of it, but thousands of individuals around the world have been using cloud computing for years without even realizing it. Now, cloud computing seems to be coming into its own, evolving into an industry that is expected to top $140 billion by 2014.
read the full article >>
Salesforce.com's CRM Cloud Computing Helps Wiel Brien Make Affordable Home Program Successful
By: Juliana Kenny
Salesforce.com (News - Alert) and Wiel Brien, a real estate company, have recently revealed the success of Wiel Brien’s Home Affordable Again program through the utilization of Salesforce’s Cloud 2 technologies. Using the Sales Cloud, Service Cloud, Salesforce Chatter, and multiple custom applications built on the Force.com platform, Wiel Brien has been able to increase the ability of the real estate company to run its business in the cloud and enabling it to manage every step of its property lifecycle.
read the full article >>
Salesforce.com 4Q Net Down 46%, Revenue Growth Continues
By: Staff
Salesforce.com (CRM) is spending heavily to makes it cloud computing environment for businesses into a social environment, as well to continue its rapid sales growth. Chief Executive Marc Benioff told analysts on the company's earnings call the goal was to make its software-as-a-service business model into one that was more "social, open and mobile" to take market share away from competitors, including Microsoft Corp. (MSFT).
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Can Salesforce.com Make its Presence Felt in the Cloud Computing Market?
By: Trefis Team
Salesforce.com's ( CRM ) main business is to sell cloud-based CRM software, but it has also started to make its presence felt in other segments of the cloud computing market. Cloud computing presents a long-term opportunity for Salesforce.com as IT departments leverage cloud-based software instead of investing in additional hardware and on-premise software. According to Gartner, the cloud computing market is estimated to have increased from $59 billion in 2009 to around $68 billion in 2010, and could grow to around $149 billion by 2014. The attractive growth prospects means that other players like Oracle ( ORCL ), SAP ( SAP ), Google ( GOOG ), Microsoft ( MSFT ) and Amazon (AMZN) also stand to gain from the cloud computing market.
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Microsoft Releases CRM Services in the Cloud
By: Stuart J. Johnston
Still not convinced that this whole cloud computing thing is going to be around for the long haul? Well, consider this. Microsoft recently announced its cloud-based Dynamics CRM Online services -- the first time the company has ever released a product online prior to releasing a server-based version. Cloud computing, like rock-and-roll, is here to stay -- too bad you can’t dance to it.
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