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System Shepherd - By Absolute Performance
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Applications: Service & Support
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System Shepherd is a monitoring platform that provides real-time monitoring visibility into all layers of the application delivery stack, regardless of technology or location(on-premise, hosted, cloud, etc). From SLA's to end-user transaction monitoring, System Shepherd provides business relevant data to ensure infrastructure optimization. |
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AJ Help Desk - Web Help Desk Software - By AJ Square, Inc
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Applications: Service & Support
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AJ Help Desk is a ready to use web based help desk software. You don't need worry about hosting & software updates. AJ HelpDesk includes powerful Ticketing System, Knowledge Base Management, Category Management, FAQ Management, Video Management & Live Chat. It is an economic, easy to use & useful tool for the growth of all kinds of business. |
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RapidCase - By Aptaria
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Applications: Service & Support
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RapidCase is an application for the Salesforce Service Cloud. It empowers call center support reps using Salesforce.com to handle calls from first-time and existing customers much faster, through 1-click case creation and superior information retrieval. |
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Banckle Remote Access - By Banckle
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Applications: Service & Support
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Banckle Remote Access provides secure IT helpdesk support for your clients using the most powerful remote desktop accessing & sharing tool. It can be deployed on all computers and allow you to control the automation from one centralized location. |
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Beetil - By Beetil
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Applications: Service & Support
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Beetil is a SaaS tool that helps organizations more effectively manage IT services delivered to their customers. It's an online service desk tool aligned to the ITIL framework, supporting incident, problem, change, release, knowledge and configuration/asset management along with a self-service customer portal. |
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Application & Infrastructure Support Services - By CDI Southeast
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Applications: Service & Support
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For those seeking to offload support of certain core infrastructure components, CDI Southeast has extensive experience in systems management tasks such as configuration management, issue identification and resolution, proactive notification and paging, and performance tuning and monitoring. |
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Hosted Kaseya IT Center - By Cloud Services Depot
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Applications: Service & Support
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Remote monitoring and management software for Microsoft Windows, Apple and Linux workstations and servers. Simply install agent software on each machine and then login to the hosted administration console to manage computers across different locations, networks, etc. Includes patch management, software/hardware audit, secure remote desktop control |
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ICT In A Box - By CTX Solutions
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Applications: Service & Support
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ICT In A Box is our premier Office 365 add-on providing businesses with IT support combined with remote desktop management for a true IT In A Box solutions. There is no need to deploy and maintain expensive software and hardware on-site. We provide premier support and assistance to your colleagues, employees and end-users. |
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CRMdesk - By Foresoft Corporation
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Applications: Service & Support
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CRMdesk is a web-based help desk software that allows customer support automation through the Internet. Unlock the full potential of your customer relationships. |
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IBM Smart Business End User Support - IBM Service Assist - By IBM / International Business Machines Corp
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Applications: Service & Support
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IBM Smart Business Service Assist is a self-help service desk portal for IT support that increases productivity and reduces costs. Ideal for supporting a mobile, geographically dispersed workforce. |
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InContact - By InContact, Inc
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Applications: Service & Support
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InContact is an on demand call center software solution that provides both TDM and VoIP connectivity as well as local and toll-free numbers. The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools. |
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LiveOps On-Demand Contact Center Platform - By LiveOps, Inc
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Applications: Service & Support
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The LiveOps On-Demand Contact Center Platform enables enterprises to rapidly deploy and manage a highly secure, and instantly scalable virtual contact center solution in the cloud using a pay-per-use model. The LiveOps Contact Center applications include: Interactive Voice Response, Inbound Call Routing, Chat and Email, Agent Management, Workforce Productivity, Quality Monitoring, Preview Dialing, and Reporting and Analytics. |
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MetraCare - By MetraTech Corp
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Applications: Service & Support
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MetraNet's MetraCare provides full life-cycle customer care from customer acquisition to account management, subscriptions, disputes, adjustments, and customer inquiries. MetraCare offers One-Touch activation whilst Zero-Touch activation and complete self-care is enabled through MetraView. |
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nCircle Benchmark - By nCircle
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Applications: Service & Support
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nCircle Benchmark is a revolutionary service that delivers security and compliance scorecards, security metrics and industry benchmarks for measuring an organization’s performance against internal goals and against the performance of industry peers. The service is the first publicly available benchmark service enabling performance measurement. |
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NTRadmin - By NTRGlobal
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Applications: Service & Support
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NTRadmin is a secure, intuitive remote administration solution for managing end-user computing devices automatically and on schedule. SaaS implementation delivers instnat return on deployment. |
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NTRsupport - By NTRGlobal
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Applications: Service & Support
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NTRsupport provides fast and easy-to-use on-demand remote support. NTRsupport enables you to provide on-demand remote support to your customers, prospects, and employees. |
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PagerDuty - By PagerDuty, Inc
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Applications: Service & Support
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PagerDuty is an incident tracking and alerting system for IT operations teams. PagerDuty collects alerts from all of your IT monitoring systems and alerts the on-duty engineer if there's a problem. Alerts are dispatched via automated phone call, SMS or email. It also schedules on-call duty for your teams and ensures no failures ever go unnoticed. |
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Parature Help Desk Support Software - By Parature, Inc
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Applications: Service & Support
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Parature Help Desk Support provides several types of support with one on-demand integrated software suite. Employees can check the status of work orders submitted online, chat directly with a help desk representative, and participate in online discussion boards. |
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Parature Customer Service Software - By Parature, Inc
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Applications: Service & Support
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Parature Customer Service on-demand software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs. |
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Mobile Field Scheduler - By SaaSpoint, Inc
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Applications: Service & Support
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Mobile Field Scheduler is a dispatch-board based application to locate and track your field operatives. You can communicate service call details and assignments directly to their mobile devices in real-time and fully integrated with your salesforce.com application. |
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SAManage - By SAManage
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Applications: Service & Support
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SAManage is a provider of secure, on-demand IT Management services that help companies manage their PC and software assets, organize software licenses and IT contracts, and detect risks and license compliance gaps. |
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Scheduly - By Scheduly
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Applications: Service & Support
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Scheduly is a smart online appointment scheduling engine that will make your business grow more rapidly. Any individual, group or small business can communicate with its clients efficiently, relieve resources from time consuming whilst increasing your business availability. |
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Dedicated CRM - By secureVirtual
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Applications: Service & Support
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The secureVirtual Dedicated CRM solution is hosted on dedicated environments for bespoke versions of Microsoft Dynamics CRM. |
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HappyFox - By Tenmiles Corporation
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Applications: Service & Support
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HappyFox is a customer support and ticket management software. It easily integrates with your support mailbox and website. Features include: Smart Rules, Reporting, Knowledge Base, Multi-lingual support, API, Custom Fields, Role Management, tagging, escalations, contacts management, customizable notifications and queuing. |
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Zendesk - By ZenDesk, Inc
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Applications: Service & Support
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Zendesk is a customer support help desk system that allows you to collect and organize all your customer requests in one place. You can customize business rules, notifications, SLAs and reports. Zendesk replaces all your customer facing email addresses and allows you to submit, update, qualify, assign and share requests via email. It also supplies a complete branded support site for your customers to keep up to date and participate in self-serving community forums. |
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Zoho Discussions - By Zoho Corp
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Applications: Service & Support
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Zoho Discussions is a solution to create customer support forums. It allows you to tap your user community for support and innovation by creating external and internal communities where problems are solved, topics are discussed and ideas are exchanged. You can create forums, invite participants and conduct your discussions online. |
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