Cloudbook Profile: Vernon Palango

Vern Palango is the Practice Principal for ITSM Consulting and Training at InteQ in Bedford, MA, where he is responsible for the delivery and design of the overall ITSM practice. He has over 25 years of IT experience as IT Director, Data Center Manager, NSM Consultant and IT Architect. During his career, Vern has perfected his expertise in the following areas: ITSM (IT Service Management) strategies, ITIL processes, NSM (Network and System Management solutions, Server and Database Architecture, and IT Automation development. Over the past several years, he has managed external customer and IT process consulting engagements utilizing ITSM/ITIL practices. He is certified as ITIL Service Manager (IT Master/ITIL Expert) V2/V3 and is certified by the Information Systems Examination Board (ISEB). Vernon presented a Brain Bites session during the 2009 HDI annual conference and speaks regularly when delivering ITIL V3 certification training, in addition to presenting Webinars by InteQ corporation. In Q4 of 2009, he will be providing ITIL v3 Foundations Training at the itSMF Fusion Conference.

Contributions

Contributions

Presentation: Bridging the Gap Between Tools and Processes
June 01 2009
How do you bridge the gap between the vendor tool assumptions/capabilities and the ITIL processes in your organization? What comes first? In this webinar, InteQ's Principal ITIL Consultant, Vernon Palango will present case studies and strategies for implementing tools to support processes.

Paper: The Top 10 Myths About the SaaS Service Desk
April 01 2009
While SaaS has become a common buzz word around the industry, there is still some skepticism regarding its ability to deliver a truly robust help desk application. In this paper, we will uncover and demystify the top 10 myths surrounding the SaaS Service Desk.

Presentation: Make Your Service Desk Software History
December 01 2008
The availability of SaaS-based applications within IT is still fairly new regardless of the fact that other key areas of business have been utilizing these types of solutions for years. Why now? In this webinar, InteQ's Principal ITIL Consultant, Vernon Palango and Sandeep Soman, SaaS Solutions Product Manager, discuss the evolution and ultimate collision of ITIL, the IT Service Desk and SaaS (software-as-a-service) that has enabled IT Professionals to now implement an on demand solution to satisfy their help desk application needs.

Paper: The Financial Value of On-Demand IT Services
October 01 2008
The economic downturn experienced nationwide has tightened budgets and forced organizations to re-evaluate and streamline their solutions. The recent introduction of SaaS within the IT Service Desk space has enabled a tremendous opportunity for organizations of all sizes to implement a cost-effective, yet comprehensive, help desk application. This whitepaper discusses the ways in which On-Demand IT Services allow organizations to reap financial value from their IT department.

Paper: SaaS + ITIL + Service Desk = Scalable Success
September 01 2008
With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.

Vernon Palango

ITSM Consulting & Training Principle at InteQ