Troy Muise is CEO and Co-Founder of Salesboom.com™, the largest privately held On Demand Enterprise CRM Software vendor. Salesboom.com is a leader in Web Based Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) Software-as-a-Service in the Business Cloud™. Troy Muise co-founded Salesboom.com™ with partner Rami Hamodah in 2002 when they realized they required a cost effective CRM application to manage the growth of their rapidly growing business. Today, Salesboom.com™ is a global leader in On-Demand CRM Software-as-a-Service, trusted by over 4000 organizations all around the world.
With Troy Muise’s guidance, Salesboom.com™ has grown to become one of the largest pure play SaaS CRM Vendors and is poised to be the next of its kind to enter the public market. Mr. Muise has overseen Salesboom.com™ through much advancement which has been recognized by The New York Times and multiple books on Cloud Computing, these advancements include their Web Services Based API, Partner Eco System, Service Level Agreement (SLA), Platform-as-a-Service and the Magic Migration Button™ for Salesforce.com, Siebel and ACT! Mr. Muise also guided the creation of Innovative Services including Salesboom.com’s CRM Concierge Service™ and user studies designed to increase CRM user adoption.
Mr. Muise has over 12 years business and IT experience with the previous 8 focused on advancing the Software-as-a-Service Industry. InsideCRM has named Mr. Muise as one of the top 25 CRM Influencers of 2007, with his efforts to uncover the user behavior of the average CRM user in the industries first CRM User Behavior Study™. InsideCRM also accredited Salesboom.com’s Migration Magic Button™ as the third most significant CRM innovation of 2007. Mr. Muise is a Professional Engineer and holds degrees in Engineering and Computer Science from Dalhousie.
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Video: SIIA On Demand SaaS CRM Conference: Customer Retention |
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November 19 2008
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Salesboom.com CEO, Troy Muise speaks about Customer Retention in the 2008 SIIA On Demand SaaS Conference. Mr Muise added his industry expertise to the Customer Retention Panel moderated by contact center analyst and expert Mikael Blaisdell. Mr Muise and other panelists tackled topics like corporate processes involved with customer retention, signs to watch for when customers become at risk as well as the organizational structure for positive customer retention. The other Panelists were: Steve Booth (VP of Sales, Aria Systems), Eduardo Cervantes, (Chief Marketing and Product Officer, NTRglobal), and Adam Stewart, (VP of Client Services, Autotask).
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Article: A Q&A with Salesboom.com's CEO |
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December 05 2007 - InsideCRM
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Troy Muise talks about SFA, driving adoption and main competitor Salesforce.com.
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