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Laef OlsonCIO at RightNow Technologies |
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| Video: Customer Data in the Cloud |
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February 03 2010
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C-level executives are hungry for fresh sales, inventory and other data that they can use to make more knowledgeable decisions quickly. But once executives are provided with these business intelligence dashboards, these systems often sit dormant or are under-utilized. 1to1 Medias Tom Hoffman spoke with RightNow Technologies CIO Laef Olson about steps that can be taken to increase the adoption of CRM dashboards. |
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| Article: RightNow Talks Back To The Cloud |
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November 24 2009 - Forbes.com
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RightNow's CIO, Laef Olson, sounds off on cloud computing as a buzz phrase. He discusses the confusing hype and buzz around cloud computing with IT organizations. |
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| Presentation: 10 Things To Ask Your SaaS Vendor Before Entering The Cloud |
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April 30 2009
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Selection criteria for success in leveraging a cloud computing provider for mission critical corporate services. |
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| Article: The "Cloud Pioneers": Laef Olson |
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April 19 2009
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The Deal Architect, Vinnie Mirchandani, invites cloud pioneer Laef Olson to respond to the Open Cloud Manifesto. |
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| Article: SaaS: An Easy Sell For This CIO |
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March 09 2009
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RightNow's philosophy and approach to cloud computing. RightNow Technologies CIO Laef Olson talks about SaaS and how he approaches it with people who fill shoes similar to his. |
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| RightNow Customer Experience Blog Customer Experience Blog |
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| January 11 2012 |
| To thrive in today’s consumer-empowered environment, brands need to deliver the very best possible customer experiences when, where and how consumers want it. The Annual Customer Experience Impact report shows, yet again, the importance of customer experience; consumers demand it, they will pay more for it and if we don’t deliver, the repercussions can be ... read more >> |
| December 15 2011 |
| Social media in the contact center: know about it (awareness), learn from it (analysis), and do something (action), even if that means not responding to it.
... read more >> |
| October 28 2011 |
| Earlier this week, I spoke at the RightNow Summit and discussed the customer-driven focus on service we have developed at American Express, and how we have reinvented our approach to deliver an even better experience to our customers. One question I anticipated hearing from customer experience professionals at the Summit following my presentation was “where do we start?” when it comes to delivering the kind of service that makes our custome ... read more >> |
| October 25 2011 |
| Today we kicked off RightNow’s Global Summit series at the Broadmoor in Colorado Springs; we’ve been examining how organizations around the globe are transforming their businesses and placing customer experience at the heart. While other vendors struggle to address this growing market, RightNow still sits exclusively in the leadership position with a fully integrated CX ... read more >> |
| October 18 2011 |
| We are a few days away from kicking off our global Summits. First, we will be at the beautiful Broadmoor in Colorado Springs, October 24-26. Then we head to the Celtic Manor, UK, October 31 – November 2; and we will wrap up on the Gold Coast in Queensland, Australia November 8 – 10.
Attending our Read More » ... read more >> |
| October 06 2011 |
| Kyle Snay is System Administrator for Minnesota State Colleges and Universities
I love October. Oh sure, there’s Halloween and the leaves are changing color but that’s not why I look forward to September coming to an end. October is Summit season and bar none the RightNow Summit is one aspect of my job that I look Read More » ... read more >> |
| September 14 2011 |
| As professionals one of the most precious assets we spend is our time, yet few of us are formally trained to be good stewards of our time.
I regularly teach a class at RightNow on time management to all employees interested in taking it. I have done this for years. Why do I spend my time Read More » ... read more >> |
| September 06 2011 |
| Some would say the purpose of work is to get a paycheck, but if you view work that way you will never be deeply satisfied; you will be just putting in your time. I believe it is impossible to sustain passion for a paycheck alone. You must find the higher purpose in your work.
That higher Read More » ... read more >> |
| July 28 2011 |
| Conventional shoppers used to view online retail sites, which focused on sales or deeply discounted products, as not caring about the customer. They thought these discount online retailers had the attitude of, ‘If you want it, buy it, and just leave me alone.’ But thankfully, that is no longer true.
A new trend in retail, which ... read more >> |
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