ContentCopyright © 2012 cloudbook: The Cloud Computing & SaaS Information Resource. All Rights Reserved.
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Alan RudolphSenior Vice President at Polycom |
| Featured Stories |
| Featured Stories |
| Managing a Cloud Service Level Agreement |
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| Managing a cloud service level agreement effectively requires two different modes, each with its own set of unique demands -- business as usual mode and crisis mode | |
| by J Bruce Daley & Alan Rudolph | |
| Business as usual mode revolves around the normal execution of operations to ensure a reliable service. The data center is up and running, the metrics for downtime, latency, and other measurements are being met. There is a lot of work that needs to done to maintain this order, but the pace of events is steady and everyone knows what to expect. | |
| read the full story >> | |
| Accurately Monitoring Cloud SLAs |
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| by J Bruce Daley & Alan Rudolph | |
| Once the Service Level Agreement (SLA) has been negotiated, the actual work of managing the relationship begins. Interestingly, the responsibility of monitoring performance falls to the customer. Without the right processes and tools, this can be more difficult than it looks. | |
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| Negotiating Cloud Service Level Agreements |
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| by J Bruce Daley & Alan Rudolph | |
| The greatest value of negotiating a service level agreement comes from establishing a strong working relationship that allows the two parties to work together to mend the fence when it falls down. | |
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| The Four Step Method of Cloud Service Level Agreements |
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| by J Bruce Daley & Alan Rudolph | |
| Despite some claims, all cloud computing services will be subject to outages. No system, however large, nor process, however elaborate, nor support, however fanatical, can prevent computers from occasionally going down. The important point to keep in mind is the word “occasionally”. Occasional outages should be expected, planned for, and accepted as cost of doing business. What determines the definition of an occasional outage is a negotiated agreement between two parties called a service level agreement (or SLA). | |
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| Taking the First Steps Towards Cloud Computing |
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| by J Bruce Daley & Alan Rudolph | |
| Cloud computing today appears distant and different from every perspective, but its benefits should be clear to even the most casual observer. By making better use of hardware, software, and people, cloud computing saves money. Although it is based on some interesting technologies, the real innovations in cloud computing are in pricing. | |
| read the full story >> | |
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