Aaron Fulkerson

Founder & CEO at MindTouch, Inc

Aaron is a multifaceted entrepreneur and technology advocate. He has held senior management positions at three technology startups and has helped to launch non-profits and businesses outside the technology industry. Aaron received his BS in Computer Science from University of North Carolina—Chapel Hill. He worked for Microsoft Advanced Strategies and Policies on distributed systems and owned and operated a successful technology consulting firm. He is a recognized expert on communities, software, and open source and is regularly asked to speak on these topics at conferences and Universities.

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Contributions
Video: Collaborative Networking: How it's Different
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An Explanation of how Collaborative Networks fit in the enterprise collaboration landscape.


Presentation: What is Web Oriented Architecture?
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A presentation delivered by the CEO of MindTouch at GlueCon discussing WOA.


Video: Aaron Fulkerson Talks About Open Source Company Leadership
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Aaron talks about Mindtouch, but has lots to say about why leadership and promotional ability are necessary for any successful open source project.


Video: MindTouch Deki Demo
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MindTouch Deki Demo


Video: Talking about Wikis with Mindtouch
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Aaron Fulkerson and Steve Bjork, co-founders of MindTouch, talk about the Wiki market and what makes their tool better than others.


Video: Demo of MindTouch
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Aaron Fulkerson, co-founder of Mindtouch, gives us a demo of what makes his wiki tool better than other wiki tools. Specifically its strengths are that it's open source and that it has a great API.


Video: The Basics of DekiWiki Hayes
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This inaugural videocast covers the basics of DekiWiki Hayes' new architecture.


Blog – MindTouch
A new kind of software that drives customer success with self-service knowledge. Stand-alone or extend into your into products and customer support systems.
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  • MindTouch Product Release – January 28, 2016
  • February 01 2016
    Hello all, for our final 2016 January release we’ve added some bug fixes but have mainly been hard at work developing new features that we’ll be delivering soon enough! Keep an eye out for our early access program emails that will let you know what to expect in the upcoming month. Bug fix for Responsive […] The post ...
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  • Opening the Doors to Inter-Customer Collaboration: Notes from the MindTouch Meet-Up, Minneapolis
  • January 27 2016
    Taking the Show on the Road: The new MindTouch Success Fanatic, Ari Hoffman, shares tales from the road as he visits with customers, speaks at and attends industry events, to uncover interesting MindTouch use cases and best practices. This year my goal is to develop ways to make my connection with our customers more personal […] The post ...
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  • Coming Soon: The New Consumer Journey, a 5-Part Series
  • January 27 2016
    Starting next week, we will begin releasing our newest semi-weekly series, entitled “The New Consumer Journey.” The series will introduce some of the key findings from proprietary third-party research leading up to the full report’s release in March. The series will comprise the following topics: Part 1: Information Dynamics in the Mobile Age Part 2: Between Digital […] The post ...
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  • Podcast Episode #2: Create An Amazing Customer Onboarding Experience With Shep Hyken (NYT & WSJ Customer Experience Bestseller)
  • January 25 2016
    Objectives For This Episode: How to overcome the pain points that customer success teams typically experience with onboarding What executives can do to empower their customer success / service teams to succeed Real live case studies & lessons learned from serving thousands of companies Episode Overview: More so than ever, customers expect a frictionless experience […] The post ...
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  • MindTouch Product Release – January 21, 2016
  • January 21 2016
    Hello MindTouchers, this release we again focused more on developing new and exciting tools to make you, your team, and your customers even more successful. I highly recommend signing up for our Early Access Program newsletter to learn all about our upcoming features. This week’s release notes: Updated styling for our article subscription interface for arabic sites. Updated some styling on our password […] The post ...
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  • The “Doc is In” Series: Shake Your Fairy Tale Habits—The Prologue
  • January 21 2016
    Or how to let analytics reform your content strategy This is part of  an ongoing series documenting the best practices, musings, and confessions on tech writing, as told by the MindTouch Documentation Architect. If you have read my introductory blog a couple of weeks ago, you may have gathered that I am on a mission to rid technical communications of its […] The post ...
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  • Pain, Value, Opportunity, Go!!!
  • January 19 2016
    Erik Birkfeld is the Development Manager at MindTouch. There is no greater service to our customer than when we understand their needs before we expect them to understand how we will serve their needs. Only by taking the time to truly internalize how they are counting on us are we are able to deliver a […] The post Pain, Value, Opportunity ...
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  • Happy 2016! We’re Not Selling the Company!
  • January 14 2016
    Today we’re announcing that MindTouch took our first outside investment in the form of a $12 Million Series A. The Series A was lead by PeakSpan Capital, with additional investment from SAP SE, SK Ventures and a number of prominent individuals. The investment was sought after by multiple firms; in fact, it was oversubscribed, which […] The post ...
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  • MindTouch Announces $12 Million in Its Series A Investment!
  • January 14 2016
    Today, MindTouch announced it has raised $12 million in its Series A investment! But, there’s so much more to the story of the MindTouch journey “…from open source collaboration product to a profitably growing, mature SaaS offering.” (Phil Dur, partner at PeakSpan Capital). Below, find links to all the details: “Happy 2016! We’re Not Selling the Company!”: A […] The post ...
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  • A Very GIF-y MindTouch History, Thus Far
  • January 14 2016
    When people first hear that I work for a company called MindTouch, they ask “What the %$@& is MindTouch?” While I’ve explained it many times before, I’ve never explained it through GIFs….until now! Please enjoy this short, visual explanation of what MindTouch is and our history, thus far. Sometimes it feels like there is no […] The post ...
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  • MindTouch Raises $12 Million to Help Companies Drive Self-service Customer Experiences
  • January 14 2016
    SAN DIEGO—January 14, 2016—MindTouch, the customer experience-centric SaaS provider on a mission to make customer product and help content valuable again, today announced it has raised $12 million in its Series A investment. PeakSpan Capital led the round with participation from SK Ventures and SAP SE. MindTouch has successfully bootstrapped to profitability without taking venture funding […] The post ...
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  • MindTouch Product Release – January 14, 2016
  • January 14 2016
    Hello MindTouchers, I hope everyone has fun plans for this Martin Luther King Jr. Day weekend. As you may have heard, we had a pretty exciting announcement regarding our first external investment, a $12 Series A. I myself am excited as our product direction will still head down the same path we’ve envisioned, but this will allow us […] The post ...
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  • Podcast Episode 1: Customer Journey Mapping With Annette Franz
  • January 11 2016
    Objectives For This Episode: How customer journey maps are used in the wild to strategically improve sales, marketing, and product workflows How to capture feedback, validate the journey, and iterate to understand the customer perspective How to create a customer journey map that’ll help you lock down the ROI that your company is looking to […] The post ...
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  • MindTouch Product Release – January 7, 2016
  • January 07 2016
    Greetings MindTouchers, I hope everyone had a fantastic time celebrating the start of year 2016!  I’m happy to be writing you all regarding our first release of the year.  We’ve been hard at work designing new tools to make you and your customer’s successful.  I recommend you sign up for our Early Access Program (EAP) email […] The post ...
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  • Introducing the “Doc is In” Series: Is Your Customer Self-Service Strategy Just a Fairy Tale?
  • January 07 2016
    An ongoing series documenting the best practices, musings, and confessions on tech writing, as told by the MindTouch Documentation Architect. After nearly a decade of structuring and curating content for users who are becoming increasingly smarter and who are more and more eager to self-serve, I’ve realized that most knowledge management strategies are at their core (and often at their very […] The post ...
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  • Six Realistic New Year’s Resolutions for Customer Success in 2016
  • January 05 2016
    January is the time of the year when we think about how the upcoming year will be better than the last, and we set resolutions for ourselves to ensure that happens. And because our resolutions are usually too grandiose, late January is the time when we realize all of those resolutions were silly and dive […] The post ...
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  • MindTouch Product Release – December 29, 2015
  • December 30 2015
    Well MindTouchers, it’s been a fantastic 2015. I’d like to thank all of you for putting up with my blogs all year and look forward to being part of the team that delivers even more in 2016! This past year was pretty special for us as we were able to launch our newest version MindTouch Responsive, allowing […] The post ...
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  • The Extend Series: New Directions in the Customer Journey (Part 4)
  • December 30 2015
    Every company is fighting to become (and stay) relevant in the minds and hearts of consumers. Content marketing has led this charge for the past few years; before that, television advertisements and billboards were the de facto means to promote brand awareness. That advertising approach is the equivalent of a buck shot round, though. The […] The post ...
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  • The Marketing Moment Your Company is Missing in Support
  • December 22 2015
    With the increased use in mobile and the proliferation of Internet access across the globe, there have never been more opportunities for a marketing team to create an impression. According to various studies, the amount of advertisements an average adult will encounter in a single day numbers over 5,000. But, as research from Media Dynamics, […] The post ...
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  • MindTouch Product Release – December 17, 2015
  • December 17 2015
    Feature Change: Page Property Limit We have implemented a page property limit of 1,000 page properties.  Page properties store various information about the page, like tags and titles.  This will ensure your pages load quickly for your users.  We’ve ran a scan across all MindTouch sites and notified anyone of pages that have gone beyond […] The post ...
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  • MindTouch Product Release – December 10, 2015
  • December 10 2015
    Keep an eye out or sign up our Early Access Program (EAP) emails which will detail any new features that will be coming out.  The MindTouch Engineering Team has been hard at work developing new and exciting tools and will hopefully be able to put them in your hands soon!   Feature Change for Responsive: […] The post ...
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  • MindTouch Product Release – December 3, 2015
  • December 04 2015
    Hello!  I hope everyone had a great end to their November and are geared up and ready to finish the year strong.  This past month our main focus has been to enhance the way we build and deploy our product.  This allows us to be more productive, increase stability, and deploy our features sooner.  Having said that […] The post ...
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  • MindTouch Product Release – November 19, 2015
  • November 20 2015
    Hello everyone! The big thing I would like you all to check out is the brand new composition of the MindTouch Success Center!!  Following the golden rule, we have yet again remained adaptive and responsive through continuously enhancing the value that we bring to you. Since the MindTouch platform is in essence a ‘living/breathing’ system, […] The post ...
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  • Self-Service Showdown: Your Website Is Losing to Google, and It Isn’t Even Close
  • November 18 2015
    You can’t spell ‘Google’ without ‘Go.’  (Or ‘oogle,’ but that’s a whole other blog post.) ‘Go’ is critical part of Google, because Google is where your customers go when they need support.  This is great news, on the one hand, for customers because Google is everywhere!; on the other hand, this is terrible news for […] The post ...
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  • Returning to Defrag
  • November 16 2015
    The Defrag conference is my favorite industry event. It’s intimate,  the attendees and speakers are high quality, and the diversity of people and topics is unusually strong. In a single day the presentations spanned neurohacking, robot microscopes, space travel, building an educational non-profit and container based infrastructures. While the attendees are as diverse as the presenters they generally skew to senior technical [R ...
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  • MindTouch Product Release – November 12, 2015
  • November 12 2015
    This past week we’ve been busy working on future additions to the MindTouch product.  Keep your eye out for the MindTouch Early Access Program (EAP) Newsletter to hear all about the new work coming up! Bug fix for the Site Activity Report Administrators using their Site Activity Report will notice that the right-side data, displaying the […] The post ...
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  • MindTouch Product Release – November 5, 2015
  • November 05 2015
    I hope everyone had a wonderful end of their October!  We started filling our Engineers full of halloween candy and they’ve been hacking away making MindTouch the amazing product that it is.  We finished our final installment of the new tree view widget, allowing your Authors and Content Managers to better navigate through the hierarchy of […] The post ...
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  • The Extend Series: Changing the Workplace Culture to Improve the Customer Experience (Part 3)
  • October 30 2015
    In the last post in this series, we talked a lot about the customer experience; now, it’s time to turn our attention inwards, to the company and employees who serve the customer. When considering how breaking apart PDFs and Word documents into human-usable, machine-readable information can change the way companies work, we have to also […] The post ...
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  • MindTouch Product Release – October 29, 2015
  • October 29 2015
    Feature Optimization: Edit Links Our edit link dialog has been optimized and now incorporates the new browse functionality as our Copy and Move dialogs.  This will better help you navigate through your hierarchy and find the articles you would like to link.  Also, I’ve been toying around with gif creation software, here’s a view of […] The post ...
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Aaron Fulkerson
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