Aaron Fulkerson

Founder & CEO at MindTouch, Inc

Aaron is a multifaceted entrepreneur and technology advocate. He has held senior management positions at three technology startups and has helped to launch non-profits and businesses outside the technology industry. Aaron received his BS in Computer Science from University of North Carolina—Chapel Hill. He worked for Microsoft Advanced Strategies and Policies on distributed systems and owned and operated a successful technology consulting firm. He is a recognized expert on communities, software, and open source and is regularly asked to speak on these topics at conferences and Universities.

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Contributions
Video: Collaborative Networking: How it's Different
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An Explanation of how Collaborative Networks fit in the enterprise collaboration landscape.


Presentation: What is Web Oriented Architecture?
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A presentation delivered by the CEO of MindTouch at GlueCon discussing WOA.


Video: Aaron Fulkerson Talks About Open Source Company Leadership
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Aaron talks about Mindtouch, but has lots to say about why leadership and promotional ability are necessary for any successful open source project.


Video: MindTouch Deki Demo
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MindTouch Deki Demo


Video: Talking about Wikis with Mindtouch
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Aaron Fulkerson and Steve Bjork, co-founders of MindTouch, talk about the Wiki market and what makes their tool better than others.


Video: Demo of MindTouch
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Aaron Fulkerson, co-founder of Mindtouch, gives us a demo of what makes his wiki tool better than other wiki tools. Specifically its strengths are that it's open source and that it has a great API.


Video: The Basics of DekiWiki Hayes
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This inaugural videocast covers the basics of DekiWiki Hayes' new architecture.


MindTouch - Driving Customer Success with Self-service » Blog
A new kind of software that drives customer success with self-service knowledge. Stand-alone or extend into your into products and customer support systems.
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  • How Good Help Content Can Lower Customer Effort and Boost Revenue
  • February 12 2015
    If you’re a B2B SaaS company, good help content is one of the most important things your business can provide your customer. […] The post How Good Help Content Can Lower Customer Effort and Boost Revenue appeared first on MindTouch - Driving Customer Success with Self-servic ...
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  • A Fireside Chat with the MindTouch Sales Manager On Maximizing Salesforce Sales Cloud
  • February 11 2015
    At MindTouch, we use our own software throughout the whole company, and one of the most valuable use cases is in our […] The post A Fireside Chat with the MindTouch Sales Manager On Maximizing Salesforce Sales Cloud appeared first on MindTouch - Driving Customer Success with S ...
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  • Searching for Reduced Customer Effort
  • February 10 2015
    Reducing customer effort is at the top of successful companies’ lists. In spite of all of the great content that companies produce, […] The post Searching for Reduced Customer Effort appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch Product Release: February 5, 2015
  • February 05 2015
    Upcoming Product Change Set to Release February 12, 2015 Previously, when you would click on a username in an area such as a comment […] The post MindTouch Product Release: February 5, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Why Customer Success Begins and Ends With Expert Users
  • February 04 2015
    With the holiday season come and gone, I like to reflect on just how much I love getting new things. The newer, […] The post Why Customer Success Begins and Ends With Expert Users appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • How Customer Success Survives in the Digital Frontier
  • February 03 2015
    Customer success takes dedication from an entire organization. But when it comes to best practices for customer success through online interactions, it […] The post How Customer Success Survives in the Digital Frontier appeared first on MindTouch - Driving Customer Success with S ...
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  • Stop Reliving the Same Service Calls Over and Over
  • February 02 2015
    Customer success begins with the employees, and customer support agents represent the front lines of customer success. Thus, it is very important […] The post Stop Reliving the Same Service Calls Over and Over appeared first on MindTouch - Driving Customer Success with Self-se ...
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  • Awesome Customer Alert
  • January 30 2015
    At MindTouch, we love our customers. And our customers love us! We just received some awesome products from the great folks over […] The post Awesome Customer Alert appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch Product Release: January 29, 2015
  • January 29 2015
    Feature Release: Upgraded Edit Link Dialog Set to Release February 5, 2015 On February 5, 2015 you will see an upgraded hyperlink […] The post MindTouch Product Release: January 29, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • A Fireside Chat with the MindTouch VP of Customer Success
  • January 29 2015
    Here at MindTouch, we’re fanatics about customer success. We’re also fanatics of our own product—which is why we use it throughout our […] The post A Fireside Chat with the MindTouch VP of Customer Success appeared first on MindTouch - Driving Customer Success wit ...
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  • Security Update: GHOST glibc Vulnerability Fix
  • January 28 2015
    At MindTouch, security is at the top of our list so that our customers never have to worry about their content. On […] The post Security Update: GHOST glibc Vulnerability Fix appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • 3 Ways to Make Ticket Deflection Generate Revenue in Customer Support
  • January 28 2015
    Time is money, especially with customer support. The real question is whether or not that time is spent spending money or making […] The post 3 Ways to Make Ticket Deflection Generate Revenue in Customer Support appeared first on MindTouch - Driving Customer Success with ...
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  • Maximizing Salesforce Service Cloud with GeniusLink for MindTouch
  • January 27 2015
    Does this scenario sound familiar? “Hello, this is Company Co., somebody speaking.” “Hi there, I’m a customer. I’m having trouble using Product […] The post Maximizing Salesforce Service Cloud with GeniusLink for MindTouch appeared first on MindTouch - Driving ...
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  • Four Ways to Get Your Customer Support Out of the Break/Fix Cycle
  • January 26 2015
    The old adage of “If it ain’t broke, don’t fix it,” is probably how most companies view their customer support call centers. […] The post Four Ways to Get Your Customer Support Out of the Break/Fix Cycle appeared first on MindTouch - Driving Customer Success w ...
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  • MindTouch Product Release: January 22, 2015
  • January 22 2015
    Feature Optimization for F1 Contextual Help- Local Login and SSO All MindTouch 4 deployments running the new F1 Contextual Help engine will […] The post MindTouch Product Release: January 22, 2015 appeared first on MindTouch - Driving Customer Success with Self-service ...
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  • How Focusing on Customer Effort Can Supercharge the Customer Experience
  • January 22 2015
    Humans are inclined to travel by the path of least resistance. It’s why we check the traffic for the morning commute and […] The post How Focusing on Customer Effort Can Supercharge the Customer Experience appeared first on MindTouch - Driving Custome ...
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  • Teach a Man to Fish: Promoting Customer Success through Self-Service
  • January 21 2015
    Give a man a fish, and he will eat for a day. Teach a man to fish, and he will feed himself. […] The post Teach a Man to Fish: Promoting Customer Success through Self-Service appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • When Customer Success is the Goal, Companies Should Focus More on the Customer
  • January 20 2015
    In a market where consumer choices and loyalty can hinge upon a single review, companies have to develop innovative strategies to increase […] The post When Customer Success is the Goal, Companies Should Focus More on the Customer appeared first on MindTouch - Driving Cust ...
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  • Deprecation of Comments
  • January 16 2015
    As mentioned back in July 2014, we will be removing public-facing user comments from the MindTouch interface. The above commenting system will […] The post Deprecation of Comments appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch Product Release: January 15, 2015
  • January 15 2015
    Feature Update for the MindTouch YouTube API We have updated the MindTouch video plugin to use the new YouTube API v3. The […] The post MindTouch Product Release: January 15, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch & Frontleaf Partner to Provide Powerful Customer Insights
  • January 13 2015
    Today we announced a product partnership between my company, Frontleaf, and MindTouch.  From the first time we spent together, it was clear […] The post MindTouch & Frontleaf Partner to Provide Powerful Customer Insights appeared first on MindTo ...
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  • MindTouch Product Release: January 8, 2015
  • January 08 2015
    We here at MindTouch hope everyone had an amazing New Years break and are excited to have finished our first release of […] The post MindTouch Product Release: January 8, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Feature recap: Page Settings Editor
  • December 30 2014
    MindTouch recently launched a new feature called the Page Settings Editor. In this blog post, we’ll address the questions and feedback that we’ve received […] The post Feature recap: Page Settings Editor appeared first on MindTouch - Driving Customer Success with S ...
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  • MindTouch Product Release: December 18, 2014
  • December 18 2014
    Due to the holiday’s alignment with our regular release days, this is our final release of 2014.  I would like to extend […] The post MindTouch Product Release: December 18, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • The Customer Reference – User Adoption
  • December 18 2014
    MindTouch receives a lot of positive feedback from customers about our technology and our Customer Success program (included with every license). Most of our new customers come […] The post The Customer Reference – User Adoption appeared first on MindTouch - Driving ...
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  • MindTouch Product Release: December 11, 2014
  • December 11 2014
    We’re finishing this year strong, putting in some pretty great features into your hands.  These features wouldn’t be here if it wasn’t for the […] The post MindTouch Product Release: December 11, 2014 appeared first on MindTouch - Driving Customer Su ...
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  • MindTouch Product Release: December 4, 2014
  • December 04 2014
    New Features in the Upcoming Release December 11, 2014 GeniusSearch As a reminder, we will be converting the search interface to GeniusSearch […] The post MindTouch Product Release: December 4, 2014 appeared first on MindTouch - Driving Customer Success with Self-service ...
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  • MindTouch Product Release: November 20, 2014
  • November 20 2014
    The New Article Feedback Has Arrived! The new article feedback feature will be released across all MindTouch 4 sites on November 20, 2014. […] The post MindTouch Product Release: November 20, 2014 appeared first on MindTouch - Driving Customer Success with Self-servic ...
    read more >>

  • Hacking Your Own Site: 7 Tips to Increase Customer Satisfaction On Your Website
  • November 20 2014
    The company website—it’s the double edged sword of modern business. On the one hand, it’s the most easily accessible and most public face […] The post Hacking Your Own Site: 7 Tips to Increase Customer Satisfaction On Your Website appeared first on ...
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Aaron Fulkerson
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