Aaron Fulkerson

Founder & CEO at MindTouch, Inc

Aaron is a multifaceted entrepreneur and technology advocate. He has held senior management positions at three technology startups and has helped to launch non-profits and businesses outside the technology industry. Aaron received his BS in Computer Science from University of North Carolina—Chapel Hill. He worked for Microsoft Advanced Strategies and Policies on distributed systems and owned and operated a successful technology consulting firm. He is a recognized expert on communities, software, and open source and is regularly asked to speak on these topics at conferences and Universities.

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Contributions
Video: Collaborative Networking: How it's Different
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An Explanation of how Collaborative Networks fit in the enterprise collaboration landscape.


Presentation: What is Web Oriented Architecture?
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A presentation delivered by the CEO of MindTouch at GlueCon discussing WOA.


Video: Aaron Fulkerson Talks About Open Source Company Leadership
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Aaron talks about Mindtouch, but has lots to say about why leadership and promotional ability are necessary for any successful open source project.


Video: MindTouch Deki Demo
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MindTouch Deki Demo


Video: Talking about Wikis with Mindtouch
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Aaron Fulkerson and Steve Bjork, co-founders of MindTouch, talk about the Wiki market and what makes their tool better than others.


Video: Demo of MindTouch
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Aaron Fulkerson, co-founder of Mindtouch, gives us a demo of what makes his wiki tool better than other wiki tools. Specifically its strengths are that it's open source and that it has a great API.


Video: The Basics of DekiWiki Hayes
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This inaugural videocast covers the basics of DekiWiki Hayes' new architecture.


MindTouch - Driving Customer Success with Self-service » Blog
A new kind of software that drives customer success with self-service knowledge. Stand-alone or extend into your into products and customer support systems.
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  • Deprecation of Comments
  • January 16 2015
    As mentioned back in July 2014, we will be removing public-facing user comments from the MindTouch interface. The above commenting system will […] The post Deprecation of Comments appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch Product Release: January 15, 2015
  • January 15 2015
    Feature Update for the MindTouch YouTube API We have updated the MindTouch video plugin to use the new YouTube API v3. The […] The post MindTouch Product Release: January 15, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch & Frontleaf Partner to Provide Powerful Customer Insights
  • January 13 2015
    Today we announced a product partnership between my company, Frontleaf, and MindTouch.  From the first time we spent together, it was clear […] The post MindTouch & Frontleaf Partner to Provide Powerful Customer Insights appeared first on MindTo ...
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  • MindTouch Product Release: January 8, 2015
  • January 08 2015
    We here at MindTouch hope everyone had an amazing New Years break and are excited to have finished our first release of […] The post MindTouch Product Release: January 8, 2015 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Feature recap: Page Settings Editor
  • December 30 2014
    MindTouch recently launched a new feature called the Page Settings Editor. In this blog post, we’ll address the questions and feedback that we’ve received […] The post Feature recap: Page Settings Editor appeared first on MindTouch - Driving Customer Success with S ...
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  • MindTouch Product Release: December 18, 2014
  • December 18 2014
    Due to the holiday’s alignment with our regular release days, this is our final release of 2014.  I would like to extend […] The post MindTouch Product Release: December 18, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • The Customer Reference – User Adoption
  • December 18 2014
    MindTouch receives a lot of positive feedback from customers about our technology and our Customer Success program (included with every license). Most of our new customers come […] The post The Customer Reference – User Adoption appeared first on MindTouch - Driving ...
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  • MindTouch Product Release: December 11, 2014
  • December 11 2014
    We’re finishing this year strong, putting in some pretty great features into your hands.  These features wouldn’t be here if it wasn’t for the […] The post MindTouch Product Release: December 11, 2014 appeared first on MindTouch - Driving Customer Su ...
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  • MindTouch Product Release: December 4, 2014
  • December 04 2014
    New Features in the Upcoming Release December 11, 2014 GeniusSearch As a reminder, we will be converting the search interface to GeniusSearch […] The post MindTouch Product Release: December 4, 2014 appeared first on MindTouch - Driving Customer Success with Self-service ...
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  • MindTouch Product Release: November 20, 2014
  • November 20 2014
    The New Article Feedback Has Arrived! The new article feedback feature will be released across all MindTouch 4 sites on November 20, 2014. […] The post MindTouch Product Release: November 20, 2014 appeared first on MindTouch - Driving Customer Success with Self-servic ...
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  • Hacking Your Own Site: 7 Tips to Increase Customer Satisfaction On Your Website
  • November 20 2014
    The company website—it’s the double edged sword of modern business. On the one hand, it’s the most easily accessible and most public face […] The post Hacking Your Own Site: 7 Tips to Increase Customer Satisfaction On Your Website appeared first on ...
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  • MindTouch Product Release: November 13, 2014
  • November 13 2014
    New Feedback Feature Release Date: November 20, 2014 The new article feedback feature will be released across all MindTouch 4 sites on […] The post MindTouch Product Release: November 13, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Make Help Content Your Greatest Asset with this MindTouch Integration into Salesforce Service Cloud
  • November 12 2014
    Getting the best information to the right people, at the right time, can be challenging. By integrating MindTouch GeniusLink into Salesforce Service […] The post Make Help Content Your Greatest Asset with this MindTouch Integration into Salesforce Service Cloud appeared first on ...
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  • MindTouch Product Release: November 6, 2014
  • November 07 2014
    New Feature with MindTouch 4 Salesforce Integration The latest package for MindTouch 4 can be found at the Salesforce appexchange.  This package […] The post MindTouch Product Release: November 6, 2014 appeared first on MindTouch - Driving Customer Success with Self-serv ...
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  • MindTouch makes Customer Success for You
  • November 05 2014
    There’s been a lot of talk about Customer Success lately. It was a major, if not the main, theme at Dreamforce this […] The post MindTouch makes Customer Success for You appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • MindTouch Product Release: October 30, 2014
  • October 30 2014
    Future feature change: GeniusSearch will be enabled on all MindTouch 4 sites on Dec 11th As a reminder, we will be converting […] The post MindTouch Product Release: October 30, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Slimming Down MindTouch’s Page Response Time
  • October 30 2014
    Yesterday, MindTouch’s cloud infrastructure handled 6,048,192 HelpRequests across all MindTouch sites, each request creating knowledge or providing it to your customers. MindTouch has a continuing […] The post Slimming Down MindTouch’s Page Response Time appeared first on ...
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  • Breaking News: Customer Success Software Prevents Disasters
  • October 30 2014
    One of the greatest problems a company faces is losing customers and having those customers endorse other companies, usually competitors. I recently […] The post Breaking News: Customer Success Software Prevents Disasters appeared first on MindTouch - Dri ...
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  • MindTouch Product Release: October 23, 2014
  • October 23 2014
    New Feature for Site Visitors: User Interface Localization for Czech, Italian, and Korean. Sites can now be deployed with Czech, Italian, or Korean localization […] The post MindTouch Product Release: October 23, 2014 appeared first on MindTouch - Driving Customer Succe ...
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  • MindTouch on theCube during Splunk’s .conf2014
  • October 21 2014
    “Software as a Service, or SaaS, isn’t about the hosting. It’s about helping your customers succeed with your product,” states Aaron Fulkerson, […] The post MindTouch on theCube during Splunk’s .conf2014 appeared first on MindTouch - Driving Cu ...
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  • Dreamforce 2014: MindTouch, a Salesforce Wave & ISVForce Launch Partner, discusses our Customer Success platform
  • October 20 2014
    Now that the happily inflicted, corporate craziness of Dreamforce 2014 has crawled to a close, we would like to highlight some exciting […] The post Dreamforce 2014: MindTouch, a Salesforce Wave & ISVForce Launch Partner, discusses our Customer Success platform appeared first on ...
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  • Keeping Your Website Safe From POODLE, SSLv3 Vulnerability
  • October 20 2014
    Earlier this week, POODLE, an SSLv3 bug, that affects websites with SSL enabled was publicly announced. This vulnerability allows the plaintext of […] The post Keeping Your Website Safe From POODLE, SSLv3 Vulnerability appeared first on MindTouch - Driving Customer ...
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  • LavaCon 2014 – Ditching the Desktop: One SaaS Vendor’s Leap to Hosted Documentation
  • October 17 2014
    “Software vendors increasingly provide their products as hosted services, accessible via online APIs and clients. The timeframe for marketing new features and […] The post LavaCon 2014 – Ditching the Desktop: One SaaS Vendor’s Leap to Hosted Documentation appeared first on ...
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  • LavaCon 2014 – Customer Success: Focusing On Customers’ Needs, Not Topics
  • October 17 2014
    Today’s customers expect brands to support them throughout the entire ownership lifecycle and will jump ship (and churn) if it takes too […] The post LavaCon 2014 – Customer Success: Focusing On Customers’ Needs, Not Topics appeared first on ...
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  • MindTouch Product Release: October 16, 2014
  • October 16 2014
    Feature Addition for Authors The red line tool will now be enabled in the editor by default. This feature allows authors to […] The post MindTouch Product Release: October 16, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • Salesforce Wave, Analytics Ecosystem: Top 25 People To Meet at Dreamforce 2014
  • October 13 2014
    Conferences like Dreamforce are immensely valuable, but to get the most out of them, you need to know how to optimize your […] The post Salesforce Wave, Analytics Ecosystem: Top 25 People To Meet at Dreamforce 2014 appeared first on MindTouch - Driving C ...
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  • MindTouch, Inc. Joins New Salesforce Analytics Cloud Ecosystem to Empower Companies to Close Business Faster and Boost Retention
  • October 13 2014
    San Francisco – Dreamforce 2014 – Oct. 13, 2014 –  MindTouch, Inc., the company that accelerates customer success and converts product and […] The post MindTouch, Inc. Joins New Salesforce Analytics Cloud Ecosystem to Empower Companies to Close ...
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  • MindTouch Product Release: October 9, 2014
  • October 09 2014
    Feature addition for Authors The red line tool will now be enabled in the editor by default.  This feature allows authors to add […] The post MindTouch Product Release: October 9, 2014 appeared first on MindTouch - Driving Customer Success with Self-service. ...
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  • [Infographic] Why You Need A Self-Service, Customer Success Center
  • October 05 2014
    It is time to adopt a new outlook on how to validate success. With the rise of the subscription economy, businesses need […] The post [Infographic] Why You Need A Self-Service, Customer Success Center appeared first on MindTouch - Driving Customer Success with Se ...
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Aaron Fulkerson
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